Visiting

Recently Updated Documents


February 26, 2021

v2_february_28_2021_caregivers

Thank you to everyone who responded with comments and edits to improve communications about the rapid testing changes that begin on March 1, 2021.

The Ministry of Health has issued a Directive on COVID-19: Long-Term Care Home Surveillance and Access to Homes updating the terms of the Panbio antigen testing from Abbott for all staff/volunteers/students/essential caregivers and contracted services personnel. 

This testing protocol only applies to asymptomatic individuals. All individuals who were previously infected by COVID-19 and cleared by Ottawa Public Health do not require testing for surveillance purposes and should consult the IPAC team or staff at the rapid testing clinic for guidance. 

Key Points

  1. For essential caregivers who are frequent visitors throughout the week, this means that rapid testing each and every day will no longer be required. This change will require tracking of negative test results for caregivers so we are introducing a sticker identification system that must be prominently displayed on all personal identification badges.
  2. For staff/volunteers/students and contracted services personnel, this will require testing three times a week, an increase from the current requirement of twice-a-week.
  3. For tracking purposes, the Perley Rideau’s week is from Monday (always Day #1) to Sunday (always Day 7).
  4. It is the Perley Rideau’s interpretation that the required number of tests per week for all individuals overtakes the direction that tests not be conducted on consecutive days.
  • Staff/ volunteers/students and contracted services personnel visiting the Perley Rideau once a week will require one test.
  • Staff/ volunteers/students and contracted services personnel visiting the Perley Rideau twice a week will require two tests.
  • Staff/ volunteers/students and contracted services personnel visiting the Perley Rideau three times a week – or more -- will require three tests.

The Ministry indicates that tests should not take place on consecutive days -- such as Monday and Tuesday or Wednesday and Thursday but it is the Perley Rideau’s position that everyone should follow this guidance but when testing on consecutive days is unavoidable then the test must be administered.

For essential caregivers, rapid tests are required every two days to a maximum of three tests per week, if the caregiver visits each day. Please note that testing decisions require essential caregivers to factor in plans to visit in the future.

We recognize the inherent challenges in planning ahead but advise everyone to consider the best-case scenarios to avoid disappointment when testing and visiting.

Essential caregivers who are visiting a resident who is at end of life, will not be subjected to rapid tests but must follow all safety protocols.

Testing for essential caregivers and staff/volunteers/students is mandatory. Everyone must wear their identification (ID) badge at all times.

After a negative rapid test result has been received, essential caregivers will be given a unique sticker to prominently display on their ID badge at all times. This sticker will allow staff to identify that essential caregivers are complying with the directive from the Ministry of Health. This testing and identification system require that stickers showing proof of a negative test be visible on all ID badges. This is done to help keep our community safe. 

Sincerely,

Jay Innes

Director of Communications

You Should Know

Clinic Information

  • The clinic is located in the Day Program office in the health centre.
  • The clinic operates seven days a week from 6 am to 7:30 pm.
  • The clinic conducts rapid tests and PCR tests, as required.
  • Essential Caregivers: To avoid lineups and delays, if possible, essential caregivers are encouraged to adjust their visiting schedules to avoid entering the Perley Rideau during the times listed below:
    • 6 am to 8 am (seven days a week)
    • 2 pm to 4 pm (seven days a week)
  • If you must enter the Perley Rideau during these times, we thank you in advance for your patience and for your continued respect for staff and volunteers who are doing their very best to support this directive from the Ontario government.
  • The Panbio antigen test from Abbott is considered a “preliminary” test only. 
  • After the rapid test has been administered, all essential caregivers must wait in the waiting room of the clinic and receive a negative test result before proceeding to the resident units.
  • After the rapid test has been administered, staff/volunteers/students and contracted services personnel may exit the clinic to return to their units.
  • To expedite your access to the Perley Rideau, we recommend that you download our screening app to your smart phone. Until you do so, you will be asked to enter the required information on one of the tablets located at the Main Entrance.

Rapid Testing Changes as of March 1, 2021

 The short – and long – of it all!

  1. Rapid antigen testing should be completed at the Perley Rideau’s Clinic 3 times in a 7-day period, preferably on non-consecutive days. This is directed by the Ministry of Health.
  2. Entry to the Perley Rideau is permitted to all individuals who have received a negative result from a rapid antigen test within the specified time frame, as directed by the Ministry of Health.
  3. The 7-day rapid testing period starts on Monday and ends on Sunday. Monday is always Day #1.
    • Sunday is the end of the week and the tracking system starts new on Monday, so a negative test on Sunday only applies to that day. All individuals entering the Perley Rideau on Monday start fresh and must be tested.
  4. Staff/volunteers/students/essential caregivers and contracted services personnel entering the Perley Rideau at least three days between Monday and Sunday, are required to be rapid tested 3 times in the 7-day period.
  5. Staff/volunteers/students/essential caregivers and contracted services personnel in the Perley Rideau for 3 days or more per week, must be rapid tested 3 times.
  6. Individuals entering the Perley Rideau for 2 days in a 7-day period are required to be rapid tested 2 times, even if those days are consecutive days.
  7. Individuals coming to the Perley Rideau for 3 days in a 7-day period are required to be tested 3 times, even if those are consecutive days.
  8. For individuals visiting the Perley Rideau multiple times in a single day or visiting another home on the same day, must show proof of a negative test when entering within the specified time frame.
  9. For contracted services personnel, proof of a negative antigen test from another home will be honoured if visiting the Perley Rideau on the same day. Another rapid test is not required.
  10. Essential caregivers are not permitted to leave waiting area before a negative test result is received.
  11. A unique sticker will be provided to all staff and essential caregivers as proof of a negative test. The sticker must be displayed on the identification badge. The ID badge must be worn at all times and the sticker visible.
  12. There are no allowances or changes from these testing requirements for individuals who have been vaccinated.
  13. As required by the Ministry of Health, Individuals who have tested positive for COVID-19 and completed recovery, are not required to receive the rapid test. Please contact Nadia Butt (IPAC-Employee Health Consultant) or the clerk at the Rapid Test Clinic for guidance.
  14. The government directive on rapid testing may change. If it does the Perley Rideau team commits to promptly communicate with our community.

Your comments and questions are welcome. Please email info@prvhc.com and we will respond.

Thank you,
Jay Innes


February 18, 2021 Update

The first and second round of vaccination doses have been made available to residents at all 28 long-term care homes in Ottawa.
Kudos to the Perley Rideau community for supporting the vaccinations of more than 90% of residents and more than 70% for staff.
Remaining staff and essential caregivers that have not already received either of their vaccinations – the first or the second vaccinations - can NOW book to receive their vaccine at The Ottawa Hospital Civic clinic. 

This applies to individuals who want their first vaccination and to those who have received their first vaccination and are awaiting the second vaccination.
If you are an caregiver, please email the Perley Rideau info@prvhc.com to receive your designation letter and the letter will be emailed to you. As of Friday, February 19th, copies of the designation letter will be available for pick up from staff or the Commissionaire at the Main Entrance.
In the designation letter, caregivers must fill in their name to complete the form.
At the vaccination clinic, we recommend caregivers show their Perley Rideau photo identification badge along with the designation letter.

Rapid Test Clinic

Please be advised that we are experiencing higher than normal delays for swab tests at the Rapid Testing Clinic during specific times each day.

Kudos to the team of staff and volunteers who swabbed more than 400 individuals on Day #1 of the Clinic.

To avoid lineups and delays, if possible, essential caregivers are encouraged to adjust their visiting schedules to avoid entering the Perley Rideau during the following times:

  • 6 am to 8 am (seven days a week)
  • 2 pm to 4 pm (seven days a week)

If you have to enter the Perley Rideau during these times, we thank you in advance for your patience and for your continued respect for staff and volunteers who are doing their very best to support this directive from the Ontario government.

Noteworthy

  • A reminder to all individuals using the tablets to screen at the Main Entrance: After completing the screening questions. and the green screen appears, please do not clear the screen before the staff/Commissionaire can view the result. The green screen must be viewed to permit entry.
  • Parking along the side of the road on Perley Rideau property in the snowbanks is not permitted. Parking in these areas can obscure the vision of drivers and may impede the movement of emergency vehicles. Vehicles parking in areas that are not designated parking areas may have their vehicles ticketed/towed.
  • As essential caregivers are now permitted in Cafeteria, please continue to follow all safety protocols.
    • There is a maximum of two individuals at a Cafeteria table at one time.
    • Physical distancing of 2 m/6ft must be followed.

The rapid swab testing clinic opens February 16th

 

Clinic Information

  • The clinic is located in the Day Program office in the health centre.
  • The clinic will operate seven days a week from 6 am to 7:30 pm.
  • The clinic will conduct rapid test and PCR tests, as required.
  • This clinic complies with direction from the Ontario government.
  • There will be additional staff supporting outside the clinic and inside the clinic to provide direction, answer your questions and assist with implementation.

Information for Essential Caregivers

  • For essential caregivers, the introduction of the rapid testing clinic will mean the end to off-site testing prior to visiting.
  • Rapid testing at the Perley Rideau is the only way that caregivers can enter the Perley Rideau as of February 16th.
  • Testing is required every day that essential caregivers come into the Perley regardless of how many times you visit.
  • All essential caregivers must wait in the waiting room of the clinic and receive a negative test result before proceeding to the resident units.
  • The negative test provides each caregiver with access to the Perley Rideau for the full day.
  • As has been the case throughout the pandemic, visitors to very ill and end-of-life residents are exempt from all screening and testing.
  • If you have had COVID-19, please inform the clinic staff so that they can provide the appropriate guidance.
  • Throughout every step in the testing process daily, everyone must continue to follow all safety protocols: wash your hands, wear a mask, physical distance (where possible), wear protective eye wear, as guided, to keep our community safe.
  • With the introduction of this new testing protocol, caregivers can accompany residents to the Cafeteria, the Pub and Deborah’s Gift Boutique.
  • Planning continues to open the art studios and open a new art gallery exhibition in the coming weeks.

Positive Test Results

  • The Panbio antigen test from Abbott is considered a “preliminary” test only.
  • Should an on-site test come back as positive, essential caregivers will be provided direction from clinic staff and a PCR test will be conducted at the Perley Rideau.
  • Please note that all PCR swab tests are sent to an outside clinic, so there will be a delay awaiting the test result.
  • There will not be a requirement to travel off-site for the PCR test.
  • Everyone who receives a preliminary positive result will need to go home, self-isolate and wait for the PCR test result and await further direction from the Perley Rideau.
  • Someone who has recovered from COVD-19 may be exempted from the rapid testing processes.
  • For more information and guidance, please address this issue when registering at the rapid testing clinic.
  • We thank you in advance for your patience and understanding as we work to refine these processes and communicate with our community.
  • Watch for additional information and updates as we implement and adapt these processes to meet the needs of our community.

Important Links:

Jay Innes

Director of Communications


January 19, 2021

  • SAFETY GOGGLES: There has been a terrific response to the sale of safety goggles at the Interprofessional Clinic at Perley Rideau.  
  • These are the only safety goggles permitted at the Perley Rideau. Essential caregivers can purchase these goggles or choose to wear the face shields provided for free at the Main Entrance.
  • Eye protection must be worn by essential caregivers at all times in resident areas.
  • At this time we are sold out of the goggles but we expect another shipment later this week. 
  • Staff at the Interprofessional Clinic continue to accept orders for the goggles.
    • Goggles cost $6.95 plus HST.
  • Payment is accepted in cash, debit, credit or cheque.
  • Clinic hours are Monday to Friday, 8 am to 4 pm.
  • There are several ways to contact the Clinic:
  • To pick up the goggles after hours, please make arrangements with the Interprofessional staff when completing your purchase.
  • The Clinic can make arrangements to provide curbside pick-up.

In resident care areas, either a visor or goggles MUST be worn at all times. In an area experiencing an outbreak, googles may not be permitted. Please check with staff for specific details on safety protocols.

Failure to comply with these safety protocols may result in the loss of visiting privileges.

Thank you for helping to keep everyone safe.


September 11, 2020

Visiting and Resident Absences

(View this flowchart: CLICK HERE)

v2_september_11_2020_flowchart

**Please note that as of October 5, Residents and Substitute Decision-Makers (SDM)/Power of Attorney (POA) can designate a maximum of two individuals as essential caregivers. See the blue columns in the graphic for definitions and information.

The team has gathered and share news of the recent changes to visiting, caregiving, service provider support and resident absences at the Perley Rideau.

We have developed new resources and updated existing documents to help explain the many changes.

Please familiarize yourself with the documents listed below:


Important Resources

*click on the links below to access the documents

The Perley and Rideau Veterans' Health Centre

  1. Private Services Provider Policy
  2. Appendix A
  3. Appendix B
  4. Appendix C: Private Services Provider Agreement
  5. Perley Rideau facility and parking maps
Educational Resources
  1. Protect against COVID-19
  2. Screening questions
  3. Tips to stop virus spread
  4. How to wear a mask: Dos and Don'ts
  5. Risks linked to activities
  6. Key contacts at the Perley Rideau
  7. Donning (PPE) Personal Protective Equipment (putting on)
  8. Doffing (PPE) Personal Protective Equipment (removing)

Communications with the Perley Rideau

There are many ways to stay in contact with the Perley Rideau team and channels to direct your questions. Listed below are some of ways to stay in touch.

Family Helpline: 613-520-2980  

  • The Family Helpline is staffed Monday through Friday from 8 am to 4 pm.
  • If the support person is not available to answer your call, please leave a message and expect a response within one business day.
Virtual Visits
  • Phone calls, Skype and Facetime with families: Coordinated through the Therapeutic Recreation and Creative Arts Programming team
  • To book a virtual visit or ask questions email: Skypeteam@prvhc.com

The Perley and Rideau Veterans’ Health Centre

Managers of Resident Care

  • Gatineau Building and Ottawa Building, first floor:  Kerry Tubman, ext. 2110 
  • Rideau Building and Ottawa building, second floor: Samantha Diceman, ext. 2113 

Perley Rideau RPNs

  • Call Bell Number Extensions – 613-526-7170 + ext.
  • If calling to cancel a visit on the same day, or a visit occurring over the weekend, please contact the unit RPN.
Gatineau Residence
  • Gatineau 1 North (G1N): 8532
  • Gatineau 1 North (SBSU): 8531
  • Gatineau 1 South (G1S): 8538
  • Gatineau 2 North (G2N): 8544, 8545
  • Gatineau 2 South (G2S): 8551
Ottawa Residence
  • Ottawa 1 East (O1E): 8505, 8506
  • Ottawa 1 West (O1W): 8512
  • Ottawa 1 West (SAFE): 8463
  • Ottawa 2 East (O2E): 8518, 8519
  • Ottawa 2 West (O2W): 8525
Rideau Residence
  • Rideau 1 North (R1N): 8555
  • Rideau 1 South (R1S): 8562, 8563
  • Rideau 2 North (R2N): 8566
  • Rideau 2 South:  8573, 8574
Family and Friends Council