September 26, 2020

  • As a result of the recent positive test for COVID-19 of a frontline staff member, three units are now on outbreak including:
    • Gatineau 2 North (G2N)
    • Ottawa 2 West (O2W)
    • Gatineau 1 North (G1N)
  • All general indoor and outdoor visits with residents of these three units (G2N, O2W, G1N) are cancelled.
    • Essential visitors -- such as registered caregivers and visitors for end-of-life -- will be permitted to visit with a limit of one person at a time and the essential visitor must only visit one resident at the Perley Rideau.
  • The Rideau building and all other units in the Ottawa and Gatineau buildings are outbreak free and visiting can proceed.
  • For questions, please contact the Manager of Resident Care where your loved one resides.

Heading out for a COVID-19 Test?

  • For all individuals who must attest to a negative COVID-19 test within two weeks of a visit to the Perley Rideau, our team is preparing to provide individuals with a letter indicating that the test is required to support an inside visit.
  • It is our hope that this letter will support individuals when seeking a COVID-19 test.
  • If you would like to have a letter in hand at a testing site, please email your request including your full name to
  • The letter, with a date of issue, will be emailed back to you.
  • We cannot and print and post letters at this time.
  • Your privacy is important to us. Neither your name or address will be saved or used for any other purpose.
  • Thanks for your patience as we work to support hundreds of visitors.

Jay Innes

Director of Communications

September 24, 2020

COVID-19 Tests

Earlier today, a new directive from the Ontario Government addressed testing requirements (link:

It is the opinion of the Perley Rideau team that this directive does not change the requirement that those entering our high-risk environment attest to a negative COVID-19 test within two weeks of the date of entry. 

Please see page 4, #3. High Risk Populations (

“Asymptomatic individuals from certain high-risk populations may be considered for testing. This includes workers and residents of high-risk settings such as long-term care homes, visitors of long-term care homes, workers and residents of homeless shelters and other congregate settings.”

This testing directive applies to Support Workers, Designated Caregivers and general visitors. View the Perley Rideau flowchart on this page for more information.

Essential visitors – those who have a resident who is very ill and dying -- will be permitted to visit the any building, including the Gatineau building.

Staff will support these essential visitors and make all necessary arrangements to support a safe visit including the wearing of the appropriate Personal Protective Equipment (PPE). To access the documents showing the best practices to properly put on and take off PPE, view “educational resources” (on this page).

Essential visitors should contact the Manager of Resident Care where their loved one resides to arrange a visit.

We recognize that this adherence to the testing requirement will be an inconvenience to individuals entering the Perley Rideau, but please know that the safety and security of residents is paramount.

September  14, 2020

Outdoor Visits Update

  • Due to colder weather, regular outdoor visits will be ending as of Wednesday September 30th.
  • For the Thanksgiving weekend, there will be morning and afternoon outdoor visits on Saturday, October 10th and Monday, October 12th that can be booked online.
  • After this date, virtual visits and indoor visits continue to remain as visiting options.
  • For all matters related to online booking for outdoor visits, please contact Andrea Liu (Program Lead, Interprofessional Care) at 613-526-7170 x 2208 or at
September 11, 2020

Visiting and Resident Absences

(View this flowchart: CLICK HERE)


The team has gathered and share news of the recent changes to visiting, caregiving, service provider support and resident absences at the Perley Rideau.

We have developed new resources and updated existing documents to help explain the many changes.

Please familiarize yourself with the documents listed below:

  1. Policy for Indoor and Outdoor Visits with Residents: CLICK HERE
  2. Flowsheet, Visiting and Absences from Long-Term Care: CLICK HERE
  3. Caregiver Designation Form: CLICK HERE
  4. Visitor’s Guide: CLICK HERE

Key Points

  • Resident/Substitute Decision-Maker will submit in writing the name of the two designated caregivers to the Admissions Dept.
  • The caregiver will complete the Caregiver Designation Form and present it to the Admissions Dept.
  • At a cost of $5.00, the caregiver will be provided an identification badge with the individual’s name, the resident’s room number and the badge will be coloured coded to the resident’s building.


September 9, 2020

A Message to our Community

The Perley Rideau is responsible for supporting residents in receiving visitors while mitigating the risk of exposure to COVID-19. Further, long-term care homes are responsible for establishing and implementing visiting practices that comply with COVID-19 Directive #3 for Long-Term Care Homes (Directive #3) and Resuming Visits in Long-Term Care Homes (September 2, 2020). We recommend that all members of the Perley Rideau community read and familiarize themselves with these fundamental documents as they provide full details and the terms of reference that direct our response during this pandemic.

These Directives remain in effect until the Ontario government issues an update, at which time, the Perley Rideau will publish updates to these resources and publish on the Perley Rideau website ( and communicate broadly.

  1. Resuming Visits in Long-Term Care Homes (Released September 2, 2020): CLICK HERE
  2. COVID-19 Directive #3 for Long-Term Care Homes (Directive #3): CLICK HERE

Our team is managing the many changes to the visitation rules that came into effect today. We ask for your patience and support as we work to introduce these changes while balancing the impacts on the Perley Rideau community, our staff – including screeners at the Main Entrance – and residents. 

These changes will result in increased engagements with residents as caregivers are reintroduced in various forms including Private Service Providers (PSPs) serving in the roles of sitters and allied health professionals. Please be assured that Perley Rideau team remains unwavering in our commitment to adhere to our policies and the procedures to protect residents. As a result, there are required actions of our residents or their Substitute Decision Makers (SDMs)/Power of Attorney (POA) to support the return of caregivers. 

Simply put, there are essential steps that must be taken to assist with the re-introduction of these caregivers at a time when indoor visits are also being accommodated in resident rooms. To safely welcome these individuals we have established processes to provide training, record their presence on site and minimize the risk of virus transmission to our community.

The processes and safety protocols we introduce today are not meant to be cumbersome or serve as disincentives to caregiving at the Perley Rideau. In fact, approved caregivers are not restricted to following visiting hours and caregivers are permitted to attend to a resident living on an outbreak unit. Contingent on this access are training requirements, limited movement in the health centre and we require these individuals to wear a unique identification badge at all times. For the full list of terms and conditions see Resuming Visits in Long-Term Care Homes (September 2, 2020).

Acknowledging that the provision of care will make it impossible to maintain the recommended physical distancing between individuals, we ask all members of our community to follow recommended hand hygiene practices, monitor closely for symptoms, wear a mask and practice safe physical distancing, when possible.

This letter is not meant to provide a comprehensive list of details associated with the resumption of visits, it is meant to highlight some of the key points while engaging residents/Substitute Decision Makers (SDMs)/Power of Attorney (POA) to assist us with this process. Through clear and concise communications with residents/Substitute Decision Makers (SDMs)/Power of Attorney (POA), we want to avoid mix-ups at the Main Entrance and bottlenecks of visitors at resident rooms. Most importantly, we want to make every effort to keep our community safe.

In the coming days, our team will continue to adapt and add to our our communications assets. We will update our  specific to visits Visitor’s Guide, post our Visitor’s Policy and the Resident’s Guide to Visits and continue to proactively communicate with families and our wider community. 

If you have any concerns or questions, please phone the Family Helpline (613-520-2980), contact the Manager of Resident Care where you loved one resides or email We will do our best to provide a prompt a thorough reply.

Jay Innes

Director of Communications


Resident/Substitute Decision Makers (SDMs)/Power of Attorney (POA) can designate a maximum of two “caregivers”.

Examples of caregivers include family members, a privately hired caregiver, paid companions and translators.

  • If the home is on outbreak or the resident is self-isolating, only one caregiver is permitted at a time and they may not visit another resident or home for 14 days.
  • General visitors are not permitted when the home is on outbreak or the resident is self-isolating.

Resident/Substitute Decision Makers (SDMs)/Power of Attorney (POA) must provide the designation of two caregivers to the home in writing.  

  • This information must be provided to the Admissions Department (613-520-2980).
  • Residents /families must ensure that the caregivers have reviewed the IPAC and PPE education and training for visitors created by Public Health Ontario. See the four items listed below.

1.     Guidance document entitled Recommended Steps: Putting on Personal Protective Equipment (PPE). 

2.     Video entitled Putting on Full Personal Protective Equipment.

3.     Video entitled Taking off Full Personal Protective Equipment. 

4.     Video entitled How to Hand Wash. 

Note: The above guidance is from Public Health Ontario resources to support IPAC and PPE education and training for visitors. (CLICK HERE)

Should the caregiver also be a private support provider, they must review the private support provider policy.

  • They must also complete Appendix C form from the Private Service Provider Policy (CLICK HERE).
  • The Appendix C form must be provided to the nurse on the unit so that it can be included in the resident's care plan.

1.     Caregivers must be screened and attest to a negative COVID-19 test in the last 14 days.

2.     Caregivers must attest that they have not visited another resident who is self-isolating or symptomatic and/or a home in an outbreak.

3.     Caregivers will present to Support Services offices to create a badge and photo ID outlining the resident room that they will support. (View Map, CLICK HERE)

4.     All caregivers must remain on the unit where they have been assigned as a caregiver.

These changes can seem daunting. Families can call the Family Helpline (613-520-2980) with questions. Please know that our team is here to help. On behalf of the Perley Rideau team, thank you for your support. 

Together, we improve the well-being of the people we serve.

 Jay Innes 

Director of Communications

Important Resources

*click on the links below to access the documents
Ontario Government
  1. Resuming Visits in Long-Term Care Homes (Released September 2, 2020)
  2. COVID-19 Directive #3 for Long-Term Care Homes (Directive #3)
  3. COVID-19 Visiting FAQs
The Perley and Rideau Veterans' Health Centre
  1. Private Services Provider Policy
  2. Appendix A
  3. Appendix B
  4. Appendix C: Private Services Provider Agreement
  5. Perley Rideau facility and parking maps
Educational Resources
  1. Protect against COVID-19
  2. Screening questions
  3. Tips to stop virus spread
  4. How to wear a mask: Dos and Don'ts
  5. Risks linked to activities
  6. Key contacts at the Perley Rideau
  7. Donning (PPE) Personal Protective Equipment (putting on)
  8. Doffing (PPE) Personal Protective Equipment (removing)

Communications with the Perley Rideau

There are many ways to stay in contact with the Perley Rideau team and channels to direct your questions. Listed below are some of ways to stay in touch.

Family Helpline: 613-520-2980  

  • The Family Helpline is staffed Monday through Friday from 8 am to 4 pm.
  • If the support person is not available to answer your call, please leave a message and expect a response within one business day.

Indoor Visits

Book Online: CLICK HERE:

  • Resumption of Visits webpage and Visitor's Guide:
  • If assistance is required for online booking, contact Volunteer Services at 613-526-7170, ext. 2127 
  • For all matters related to online booking for indoor visits, please contact Andrea Liu (Program Lead, Interprofessional Care) at 613-526-7170 x 2208 or at
    • A reminder that before any visit, you must have completed a COVID-19 test within the preceding 14 days and have received a negative test result on your most recent test.
    • Failure to comply with the Visitor Policy could result in suspension of visiting privileges.

Outdoor Visits

Book online: CLICK HERE:

  • Resumption of Visits webpage and Visitor's Guide:
  • If assistance is required for online booking, contact Volunteer Services at 613-526-7170, ext. 2127
  • Outdoor visits with residents from the Specialized Behavioural Support Unit (SBSU) can be booked through Kerry Anne Muir at 613-526-7170, ext. 7736.
  • For all matters related to online booking for outdoor visits, please contact Andrea Liu (Program Lead, Interprofessional Care) at 613-526-7170 x 2208 or at

Virtual Visits

  • Phone calls, Skype and Facetime with families: Coordinated through the Therapeutic Recreation and Creative Arts Programming team
  • To book a virtual visit or ask questions email:

The Perley and Rideau Veterans’ Health Centre

Managers of Resident Care

  • Gatineau Building:  Kerry Tubman, ext. 2110 
  • Rideau Building: Samantha Diceman, ext. 2113 
  • Ottawa Building: Shevon Thompson, ext. 2405

Perley Rideau RPNs

  • Call Bell Number Extensions – 613-526-7170 + ext.
  • If calling to cancel a visit on the same day, or a visit occurring over the weekend, please contact the unit RPN.
Gatineau Residence
  • Gatineau 1 North (G1N): 8532
  • Gatineau 1 North (SBSU): 8531
  • Gatineau 1 South (G1S): 8538
  • Gatineau 2 North (G2N): 8544, 8545
  • Gatineau 2 South (G2S): 8551
Ottawa Residence
  • Ottawa 1 East (O1E): 8505, 8506
  • Ottawa 1 West (O1W): 8512
  • Ottawa 1 West (SAFE): 8463
  • Ottawa 2 East (O2E): 8518, 8519
  • Ottawa 2 West (O2W): 8525
Rideau Residence
  • Rideau 1 North (R1N): 8555
  • Rideau 1 South (R1S): 8562, 8563
  • Rideau 2 North (R2N): 8566
  • Rideau 2 South:  8573, 8574
Family and Friends Council

Frequently Asked Questions (FAQs)

 Where can I get a mask for my outdoor visit?

  • The Human Needs Task Force is providing masks for Ottawa residents. Call 3-1-1 or email to find out how to get one.
  •  If you forget to bring your mask to your visit, Perley Rideau will provide you with a disposable, procedural mask.
  • We ask for $1.00 donation to help offset our costs.
Where can I get tested for COVID-19? (Note: This does not apply for outdoor visits)
Assessment Centre Location Hours

Brewer Assessment Centre


151 Brewer Way
Accessed from Bronson Avenue opposite Carleton University

Open 9 a.m. to 3:30 p.m., 7 days a week

West Care Clinic

595 Moodie Drive

Open 9 a.m. to 3:30 p.m., Monday to Friday

East Care Clinic

1485 Heron Road

Note: The clinic is located on the corner of Heron and Baycrest, in the same compound as the Federal Study Centre

Open 9 a.m. to 3:30 p.m., Monday to Friday


What is the wait time for test results?

  • Currently, it is taking 24 hours to get results. This will vary by location and by volume.
  • We recommend you go for testing 3 days before your scheduled visit.

How are visits being accommodated for residents in the Specialized Behavioural Support Unit (SBSU)?

  • A courtyard adjacent to the Gatineau building is being prepared to host visits.
  • Outdoor visits with residents from the Specialized Behavioural Support Unit (SBSU) can be booked through Kerry Anne Muir at 613-526-7170, ext. 7736.

What are the screening questions for visitors?

  1.  Do you have any of the following symptoms for which there is no known cause? If yes, is there known reason? (e.g. lack of sleep, stress, allergies, dehydration, existing medical condition) 
  • Fever (a temperature of 37.8 degree Celsius or higher)
  • Conjunctivitis (pink eye)
  • Shortness of breath/difficulty breathing
  • New or worsening cough
  • Nausea/vomiting, diarrhea, abdominal pain
  • New diagnosis of pneumonia
  • Sore throat
  • Runny nose or nasal congestion
  • Difficulty swallowing
  • New smell or taste disorder(s)
  • Chills
  • Different or worsening headaches
  • Unexplained fatigue/malaise/myalgia (sore muscles)
  1. Have you travelled outside of Canada or had close contact* with anyone that has travelled outside of Canada in the last 14 days?
  2. Have you had close contact* with anyone with respiratory illness or a confirmed or suspected case of COVID-19 WITHOUT wearing the required PPE?

*All indoor visitors will need to attest to having a negative result from a COVID-19 test taken within the previous 2 weeks and to not having a positive test result in the interim. Note that outdoor visitors are not required to attest to a negative test for COVID-19.

 What about the weather? 

  • Please note that we must follow the Ministry’s guidance on preparing for hot weather during the COVID-19 pandemic.
  • Here's the link to the Minstry's document:
  • According to the guidelines, the acceptable upper temperature limit is 26°C with a humidex of 30. 
  • The Perley Rideau team is closely monitoring the current weather and the forecast to determine whether visits can proceed.
  • Our team is following The Weather Network website for the Ottawa forecast and humidity readings:
  • Each day at 1 pm, Perley Rideau staff review the forecast for the next day and determine whether visits can proceed as scheduled.
  • If the weather is too hot (as guided by the Ministry), outdoor visits will be canceled.
  • If a scheduled visitor must cancel a visit or has questions/concerns, please contact the Family Helpline at 613-520-2980 at least 24 hours before the scheduled visit.
    • If calling to cancel a visit on the same day, or for a visit occurring over the weekend, please contact the unit RPN. 
  • If a visit is cancelled due to weather, a message will be sent to the email address used to make the online booking.

 Can I bring my pet?

  • Pets are not permitted for outdoor or indoor visits


  • Please park in the visitors’ section by the Main Entrance.
  • View our parking map: CLICK HERE (See page 5)
  • The 30-minute grace period continues.
  • Family parking passes will be valid, as usual.
  • For those without a pass, there is a flat rate of $10 for any stay longer than 30 minutes.
  • Please have cash or credit card with you for payment.

Communication with other family members/friends

  • We ask that the resident’s Power of Attorney (POA)  be responsible for sharing all of this information with anyone else who might visit the resident.


If you have any questions, concerns or comments on information on this page - or any Perley Rideau webpage -- please contact Jay Innes, Director of Communications at