COVID-19 Update

July 23, 2020

July 21, 2020

Following the guidance for the resumption of visits published recently by the Ministry of Long-Term Care and the updated document, the Perley Rideau will be providing indoor visits while continuing to offer outdoor visits and virtual visits. 

During the pandemic, more than 3,500 virtual visits have been supported (see page 5 of the recent Perley Rideau newsletter: 

Outdoor visits have been provided since June and now we are preparing to welcome indoor visits starting on July 22, 2020.

There are two essential documents that guide us as we proceed with this new phase:

The safety of the members of our community is our paramount concern. The Perley Rideau team is committed to keeping this virus out. Respecting our human resource capabilities and strictly following infection prevention and control practices, we will provide the full range of options for visits including outdoor visits, indoor visits and virtual visits. 

At this time, we have discontinued the practice of converting outdoor visits to window visits when the weather prevents outdoor visits.

Please note that if an outbreak is declared, some -- or all -- visits may have to be suspended. 

We are working to provide our community information on the following:

  1. Outdoor visit details
  2. Indoor visit details
  3. Virtual visit details
  4. Useful contact information
  5. Information on how we will manage non-adherence with visitor policies

The Perley Rideau team will continue to provide up-to-date information on visitation and other topics related to the pandemic through the following channels:

  • Phone greeting;
  • Automated phone message to the individual contact for each resident;
  • Email to families;
  • Perley Rideau website and the dedicated webpages:
    • COVID-19 Update
    • Resumption of Visits page
    • Media Releases archive

Thank you to our community for your unwavering support during this pandemic, we are thrilled to see your return.

The Command Centre teams continues to frequently meet to address COVID-19 and plan and prepare as we work to protect our community.

July 15, 2020

"As we mark the end of the outbreak, I would like to take this opportunity to thank everyone for the sacrifices made to protect resident safety and well-being," says Akos Hoffer, CEO. "The resilience and patience of our residents has been an inspiration to us all during this difficult time.  We look forward to renewing our contact with the community, which has shown such great support over the last several weeks and months."


The COVID-19 outbreak in the Rideau building is over, as declared by Ottawa Public Health earlier today. During the outbreak that started the first week of June, three residents tested positive for the virus and one passed away. The death could not be directly attributed to COVID-19. Our condolences go out to the resident’s family, friends and caregivers.

Eight staff members tested positive for the virus during the 42-day outbreak. All staff members completed the self-isolation and safety protocols required to return to work.

Continuing an aggressive campaign of outbreak management and surveillance, there were more than 472 COVID-19 tests on residents during this outbreak and staff were tested more than 1407 times. The testing of staff was enhanced following direction from the Ministry of Long-Term Care requiring all long-term care to be swabbed at two-week intervals during the month of June.

Since the start of the pandemic there have been 1242 tests on Perley Rideau residents and 2542 tests on staff. Twenty-four residents tested positive for the virus, 12 recovered and 12 passed away. All forty-two staff members who tested positive for COVID-19 during this pandemic recovered.

The June outbreak came one week after the end of a 40-day COVID-19 outbreak at the Perley Rideau that facility-wide.

Now that the outbreak in the Rideau building of the Perley Rideau is over, the team is now contacting families of residents from the Rideau building to arrange outdoor visits.

  • Effective immediately, there can be up to two visitors for an outdoor visit with a resident.
  • COVID-19 tests are no longer required to attend an outdoor visit.
  • Individuals scheduled to visit tomorrow - July 16th - do not need to phone ahead to speak with the Perley Rideau’s team supporting visits.
  • All visitors must follow the outdoor visitation rules.

During this pandemic, the Command Centre team will continue to meet to confront new challenges, to plan and prepare and act in support of the various stages of re-opening.

Useful Information

  1. Read the latest Perley Rideau newsletter: CLICK HERE
  2. Preparing for Hot Weather During a Pandemic:
  3. View the Resumption of Visits' webpage: CLICK HERE
  4. Watch the recent video updates on the Perley Rideau life: CLICK HERE
  5. Read the July 21, 2020 Media Release: CLICK HERE
  6. Read about some of the highlights of pandemic planning at the Perley Rideau: CLICK HERE (updated 8am, May 5, 2020)
  7. Read the details on our proposed phased approach to family visitation: CLICK HERE
  8. To read previous communications about COVID-19, visit our "In The News" webpage: CLICK HERE
  9. View our archive of communications with apartment tenants: CLICK HERE

Enhanced protections to keep our community safe

NOTE: Community protections will remain in place as guided by the Ontario government.


In keeping with the new directions from Public Health and the Government of Ontario, only staff are allowed into the facility at this time. 

This decision has been taken to limit community exposure and the risk of virus spread. This decision was not taken lightly and we realize that this is an inconvenience to residents and families.  

Staff News

We have changed our face mask protocols for staff to prevent asymptomatic transmission of respiratory illness such as COVID-19. To support these efforts, all staff are now being provided with masks to wear at all times. We continue to follow standard personal protective equipment (PPE) practices for residents on contact/droplet precautions. 

Effective April 14, 2020, we will follow the Ministry's guidance that Long-Term Care employees work at only one setting.


To arrange communication with your loved one, please contact the Family Helpline (613-520-2980) or email and staff will help coordinate the various communications options.

The Family Helpline is staffed Monday through Friday from 8 am to 4 pm. If our support person is not available to answer your call, please leave a message and expect a response within one business day.


Following the guidance for the resumption of visits published recently by Ministry of Long-Term Care, the Perley Rideau is committed to provide every resident with an outdoor 30-minute visit each week. The Ministry’s document defines a visitor “as any family member, close friend or neighbor.”

Essential visitors – those who have a resident who is very ill and dying -- are still permitted to visit, as has been the case throughout this pandemic. Staff engage these essential visitors directly and make all necessary arrangements to support a safe visit.


Volunteers are not permitted entry.

We look forward to the end of this pandemic when this impressive team of 400+ can return to support our residents and staff.

Packages and Gifts

Please do not attempt to deliver an item directly to the Commissionaire at the Main Entrance as this places them in the difficult position of having to refuse the delivery.

The Health Centre continues to receive deliveries from Canada Post and to distribute these items to residents.

At this time, all non-essential care packages will not be accepted, including food items.  

Essential items include:

  • Medical equipment and assistive devices that are typically provided by the resident / family (e.g. hearing aids, glasses)
  • Items that the care team has requested the resident / family replace (e.g. clothing that requires repair, communication or technology devices for health and well-being)
  • Items specified in a resident’s care plan that are typically provided by the resident / family (e.g. cigarettes)

Essential items are accepted at the loading dock Monday to Friday between 8am and 3pm.Where possible, items will remain at the loading dock for three days prior to delivery to reduce the risk of infection.If you are delivering an essential item, we ask that you provide sufficient quantity to last one month if possible.This promotes social distancing and reduces the risk associated with frequent deliveries.

For questions about essential packages, please contact the Family Helpline.


The onsite pharmacy, is now accepting phone orders from families to purchase personal care items for a loved one. These are the typical items purchased at a pharmacy including incontinence products.  The hours of operation are from 8 am to 6 pm, Monday through Friday and the phone number is 613.526-7205. Over the phone, staff will accept payment and provide details on delivery.


The Perley Rideau Physio & Massage Therapy Clinic and The Interprofessional Clinic at Perley Rideau are now open.

  • These clinics never closed during non-COVID-19 outbreaks. 
  • During the pandemic, the services closed in accordance with the province-wide directives related to “essential services” but remained available to residents for emergency care. 
  • Even as the province moves to permit the opening of community-based services, vigilance is critical in ensuring the health and safety of Perley Rideau’s residents and staff.
  • The Perley Rideau has conducted an exhaustive risk assessment of our clinical and therapeutic services, including audiology, occupational therapy, speech language pathology, dermatology, neurology, and physio and massage therapies.
  • To accommodate these clients and minimize risk, we have established a dedicated access plan for clients to the clinics. 
  • While inside the Health Centre, client movement will be supported by staff at all times.
  • We are now confident that the control measures we are undertaking – pre-screening, controlled access, physical distancing, limiting patient and staff movement, masking and stepped-up facility cleaning – provide the level of protection required to prevent the spread of infection.
  • This gradual, measured service restart, we understand, is in line with direction from the province for patients receiving required healthcare services and supporting members of our community who have not been able to receive this important care during the pandemic.
  • Your ongoing respect for infection control measures is appreciated.

 Continuing Programs/Services for Residents

  • Therapeutic Recreation and Creative Arts (modified to align with outbreak measures)
  • Audiology
  • Occupational Therapy
  • Physiotherapy
  • Perley Rideau Dental Clinic (emergencies only, determined on a case-by-case basis)
  • Cafeteria (access is restricted to respect social distancing)
  • Finance Office
  • Phone calls, Skype and Facetime with families (coordinated through the Therapeutic Recreation and Creative Arts Programming team)
    • This can be arranged though the team at

We ask for your patience and support as we launch these new services and make every effort to support our large community of residents.

Thank you for your understanding as we continue to work to ensure that residents have that best possible care and quality of life during these extraodinary times. 

Questions or comments, please contact:

Jay Innes
Director of Communications

  • The Perley and Rideau Veterans' Health Centre
  • 1750 Russell Road
  • Ottawa, ON.
  • K1G 5Z6
  • Phone: ext.2207
  • Fax: 613-526-7186
  • Email: