Public Notice: A Video Introduction to Perley Rideau Updated 10/25/2018

The Perley and Rideau Veterans' Health Centre

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A Video Introduction to Perley Rideau


Perley Rideau Lifelong Learing: Register Today!

View courses and register:

  • Making sense of computers and technology (FREE! )
  • Learn about Canada's War Art

Built on the philosophy that learning has no age limit, the Perley Rideau Lifelong Learning Program offers in-person classes in a welcoming, collaborative learning environment. Participants have the opportunity to stay active, to learn from expert instructors and to connect with others who share common interests. Courses are open to anyone with a passion for learning, including volunteers, residents of the Perley Rideau, tenants, family and all members of the Ottawa community.

Courses are held in existing facilities at the Perley and Rideau Veterans’ Health Centre. Located in the Alta Vista community, the Perley Rideau is the ideal location to build an active and supportive learning environment. The centre is in many ways a village, offering apartments for independent seniors, long-term resident care, fully-equipped ceramic art and painting studios, spacious meeting rooms, a cafeteria, a pharmacy, an art gallery and more. Parking will be validated for registered participants. Caregivers who accompany participants will be admitted for free.

Questions/comments? Email us at

Construction News

From: Mary Boutette, Chief Operating Officer

  • R = Relocated service

I am writing to announce that we will be launching several new services and expanding current services to benefit Perley Rideau residents, families, volunteers, staff and the neighbouring community.

In the coming weeks, construction will begin to create three new services:

  • An interprofessional, outpatient clinic
  • A new hearing care centre
  • A primary care clinic

Supported by our partners from the University of Ottawa, the interprofessional, outpatient clinic will provide occupational therapy, physiotherapy, speech language pathology and hearing care/audiology care services. To accommodate the interprofessional, outpatient clinic we will be renovating the central block of offices on the first floor of Perley Rideau Centre in October. This will mean the relocation of several services and offices including Dental Care, Food & Nutrition/Catering (R = Relocated), Hearing Care (R), Spiritual Care (R) and Volunteer Services (R).

Hearing services will be offered by a new provider, and will include services like wax removal and other treatments not currently available onsite. The hearing care clinic will be temporarily located within the Perley Rideau Physio & Massage Therapy Clinic and, once the construction is complete, it will move to its permanent location on the first floor of Perley Rideau Centre. With the launch of the new hearing care service, Helix will no longer have a location at Perley Rideau. We thank them for their years of service.

The Dental Care Clinic will be moving to the second floor of Perley Rideau Centre during the construction and then return to the central block of offices on the first floor of Perley Rideau Centre once the work is complete.

Also relocated during this time are the following (alphabetical order):

  • Admissions (R)
  • CUPE office (R)
  • Dr. Gary Victor’s office (R)
  • Family and Friends Council office (R)
  • Staffing office (R)
  • Support Services offices (R)
  • Veterans Residents’ Council Office (R)

To help track and navigate these changes, I have included a list with the name of key services and contact information accompanied by a map showing the location of these services during the upcoming construction phase. This letter, along with the Perley Rideau maps, will be available throughout the Health Centre this week.

If you have any questions or concerns, please notify the specific contact listed below or communicate directly with Andrea Liu, Coordinator-Centre of Excellence and Interprofessional Clinics, 613.526-7171, Ext. 7150 ( for more information.

As the work nears completion, an updated map with the new locations for all the services in Perley Rideau Centre will be available.

These are exciting times as we continue to evolve to meet the needs of our residents, tenants, our neighbours and seniors throughout the region. Thank you to the entire Perley Rideau community for your assistance during this time of change and for helping us to live our motto: Together we improve the well-being of the people we serve.

Mary Boutette,

Chief Operating Officer

The Perley and Rideau Veterans’ Health Centre

Contact Numbers


Information for visitors and people seeking an introduction to the Perley Rideau Village.

  • A bird's eye view of our 25-acre property including information on public access and parking.

Want to know more about Perley Rideau, our facility, programs and services?

Find out more about:

  • Resident rooms
  • Maps
  • Images of the Perley Rideau life
  • Catering, room rentals
  • Where to address your questions
  • Click the links below
  1. See a map of Perley Rideau Centre
  2. Visitor information on accessing the Health Centre
  3. Download the 2017 Perley Rideau Welcome Book


  • Each family of a resident on long-term care is eligible for one free parking pass. This policy only applies to residents in long-term care.
  • Short-stay residents are issued one complimentary one-time use parking card upon admission.
  • There is no charge for a 30-minute drop-off or pick up.
  • Residents / visitors may purchase single use parking cards for a flat rate.
  • See parking map.

A Message from CEO Akos Hoffer

Re: Long-Term Care Homes Quality Inspection Program in Ontario and a media request for comment

 As part of stated commitment to “improve the transparency of public information related to the Long-Term Care Homes Quality Inspection Program in Ontario”, The Ministry of Health and Long-Term Care (MOHLTC) recently released information on the performance of every long-term care home in the province and the media has shared this news.

The performance information is available on the Ministry’s website and the results are included on the profile page of each home. The results are only updated to December 31, 2017. The data will be updated quarterly and the website acknowledges that the performance of a home "may have changed since the data was generated".

The Perley and Rideau Veterans’ Health Centre has been classified a “improvement required”.

For reference:

Annual Inspections

Resident Quality Inspection (RQI)

Last RQI Inspection: March 10, 2017 


LTC Home

Provincial Average


0 ↓



0 ↓



Targeted Inspections

Inspecting Complaints, Critical Incidents & Others


LTC Home

Provincial Average


1 ↑



3 ↑


Number of Targeted Inspections



Reflecting on the specific results, we are proud of the zeros; just as proud as when we recently earned Accreditation with Exemplary Status where we met all 533 applicable Accreditation standards, resulting in "zero" unmet standards. Admittedly, this has been a time of considerable change at Perley Rideau requiring plenty of adaptation on the part of our community. I acknowledged this time of change in my recent Caring for the Future video:

In the Ministry's report, each of these numbers must be considered in their proper context. With rare exception, these reports were initiated by our staff. As a closer inspection of the majority of reports on the Ministry’s website demonstrates, the Perley Rideau addressed the issues identified immediately, often even before the Ministry became aware of them. And we have worked hard to clear many of these issues since December, the cut-off date for this report.

The Ministry has a methodology for assigning the rankings, however the weighting and formula behind the calculations are not available to us. The Ministry has promised an information webinar in June. By that time, we will be well into implementing our latest Quality Improvement Plan (QIP) and working to address these issues. I will continue to advocate for more information so that we can understand these results.

Two of the compliance orders relate to the Nurse Call system and the introduction of new beds. In both instances, we requested deadline extensions, which the Ministry granted. The work related to these orders is now completed, but the reporting period ends on December 31, 2017, so these achievements have not been captured in this report. 

At the Perley Rideau, provincial standards are used as a baseline for compliance. We strive to exceed all standards of care. When we don’t measure up, we not only report it ourselves to the Ministry, we move to correct the situation immediately and use these episodes as opportunities for improvement and learning. Our organization embraces a culture of safety supported by openness and transparency. These are attributes that will support our community today and in the future as we strive to become an indispensable member of the region's health care system.  

We welcome third-party assessments. However, they are but one measure of our success in providing care to some of our community’s most vulnerable residents. We work closely with our Residents’, Veterans’ and Family and Friends Councils, a range of professional partners and our Foundation to ensure we deliver enhanced care for each and every one of our residents.

Our staff and volunteers have earned the trust and respect of our residents, their families, donors, our partners, peers and the agencies who fund the work we do precisely because of their vigilance, their commitment to continuous improvement, and their exceedingly high standard of care provided on a daily basis.

Thank you.

Akos Hoffer, CEO

The Perley and Rideau Veterans' Health Centre

Introducing Perley Rideau Lifelong Learning

"Social frailty – loneliness – is an epidemic that has been shown to have terrible impacts on physical and mental health and the Lifelong Learning program is just one more step we are taking to realize our vision of leading innovation in frailty-informed care,” said Akos Hoffer, CEO.

What: Today we launch Perley Rideau Lifelong Learning with four classes

  • Course information follows at the end of this email

When: Classes begin Spring 2018.

Where: At the Perley Rideau

  • Registration opens soon

Who: Registration is now open to the public.

Why: In Ottawa South – and throughout the region -- people of all ages are looking for opportunities to learn and engage.


Built on the philosophy that learning has no age limit, the Perley Rideau Lifelong Learning Program offers in-person classes and studio sessions that encourage participants to learn, to grow and to connect with others who share common interests. Different from university art classes or lectures, participants will enjoy a welcoming and collaborative learning environment without the pressure of grades or exams. Courses are open to anyone with a passion for learning, including residents of the Perley Rideau, volunteers, tenants, family and all members of the Ottawa community.Participants can choose from a selection of studio-based and lecture-based courses led by engaging instructors who are experts in their fields. Studio-based courses provide hands-on learning in the creative arts, including music and visual art. Lecture-based courses explore topics through presentations, discussions, short films and reading materials. Courses cost $100 for 4 weeks and $150 for 6 weeks, not including the cost of materials, if applicable.

  • All courses are held in existing facilities at The Perley and Rideau Veterans’ Health Centre.
  • For anyone interested in teaching a course in the future, or wanting to request a specific course, please contact prvhc%23com|info.Please help spread the word by sharing the Perley Rideau Lifelong Learning Brochure that will be widely available throughout the Health Centre and online at:

Perley Rideau Lifelong Learning is made possible thanks to the generous support from the Centre for Aging and Brain Health Innovation’s (CABHI - @CABHIINFO) SPARK program.

Questions or comments, please contact:

Jay Innes
Director of Communications
The Perley Rideau Veterans' Health Centre
1750 Russell Road
Ottawa, ON, K1G 5Z6

Phone: 613-526-7171 ext.2207

Fax: 613-526-7186

Email: prvhc%23com|jinnes