Resumption of Visits


The team prepares to welcome visitors for outdoor visits in the courtyard outside Lupton Hall


* Note that we are now accommodating window visits when it is too hot for outdoor visits

Following the guidance for the resumption of visits published recently by the Ministry of Long-Term Care, the Perley Rideau is committed to provide every resident with an outdoor 30-minute visit each week. The Ministry’s document defines a visitor as "any family member, close friend or neighbor.”

The Ministry document can be viewed here:

In June, Ottawa Public Health endorsed the Perley Rideau interpretation that as a result of enhanced safety measures, restricted staff movement during shift and the physical separation between the Ottawa, Rideau and Gatineau buildings that the Perley Rideau should be considered three distinct resident buildings. This means that a positive case of COVID-19 for a resident or staff member will not automatically result in the declaration of a facility-wide outbreak.

Outbreak Status

  • Ottawa Building: outbreak ended
  • Gatineau Building: outbreak ended
  • Rideau Building: Outbreak projected to end on July 16th

Please note that this date is accurate as of noon,  July 3rd.


Help Stop Virus Spread


How to Wear a Mask


How NOT to Wear a Mask


Details for Visitors

  • The 30-minute visits will be scheduled seven days/week in three blocks of time:

    •  9:00 AM – 11:30 AM
    • 1:00 PM – 4:45 PM (with a 30-minute break over staff shift change)
    •  6:00 PM – 7:30 PM
  • For most residents, these visits will be conducted in the courtyard that is framed by the Main Entrance atrium, Lupton Hall and the Rideau link.
  • The courtyard will be accessed through a gate installed in the wooden fence that connects the Main Entrance and the Rideau Building.
  • At this gate, visitor screening will be conducted.
  • In the courtyard, fences are installed to direct walking traffic.
  • In the courtyard, visiting stations are created so that residents and visitors can maintain safe physical distancing. 
  • Individuals serving as the Power of Attorney will be the single point of contact for scheduling purposes.
  • This individual will be contacted by a member of the Perley Rideau team by phone to communicate the resident’s assigned visiting slot day and time. 
  • When setting the date and time, our care team is considering individual resident needs and routines.
  • We will accept requests to change the assigned visiting slot but may not be able to accommodate all requests immediately.
  • It is up to each resident’s family and friends to determine which individual will visit.
  • It can be a different visitor each week, so long as that individual has successfully passed all screening requirements.
  • Following the direction of the Ministry of Long-Term Care,  only one visitor is permitted each visit. Staff will be supporting these visits.
  • Essential visitors – those who have a resident who is very ill and dying -- are still permitted to visit, as has been the case throughout this pandemic. Staff engage these essential visitors directly and make all necessary arrangements to support a safe visit.


  • Upon arrival, visitors must complete and pass the onsite screening process at the gate.
  • Onsite screeners will be able to assist with questions.
  • Screening will be a series of questions, a temperature check and an attestation that a visitor has had a negative test result for COVID-19 in the previous two weeks and not subsequently tested positive. 

If you cannot pass this screening you will not be able to visit.  (See FAQs – where to get tested)

  • Visitors are asked to arrive five minutes in advance of your visit, to allow time for screening.


  • Visitors must wear a mask throughout the visit
  • The mask must cover your nose and mouth.
  • Please bring your own mask.
  • Cloth masks are acceptable for this purpose. (See FAQs - where to get a free cloth mask)

The Visit

  • Visitors will be asked to respect the 2-metre distancing recommendation from the Ministry of Long-Term Care and Ottawa Public Health.
  • Please don’t share or pass anything to your loved one during an outdoor visit.
  • Please make arrangements with staff for any deliveries to your loved one. (See Packages and Gifts -
  • If any visitor is not complying with these regulations, the Visit Support Team will notify the appropriate Manager of Resident Care and the individual visitor will be prohibited from visiting.
  • If your loved one is symptomatic or in isolation the visit will be postponed. 
  • If an outbreak is declared in the building where your loved one resides or a facility-wide outbreak, visits will not be permitted for the duration of the outbreak.
  • Visits are weather dependent and will be cancelled or converted into a window visit if it is raining or too warm out

Frequently Asked Questions (FAQs)

 Why are we able to start visits now? We were told a different date.

The decision to declare a facility-wide COVID outbreak whenever a staff or resident from one of the buildings tested positive was revisted. 

 Where can I get a mask?

  • The Human Needs Task Force is providing masks for Ottawa residents. Call 3-1-1 or email to find out how to get one.
  •  If you forget to bring your mask to your visit, Perley Rideau will provide you with a disposable, procedural mask.
  • We ask for $1.00 donation to help offset our costs.
Where can I get tested for COVID-19?
Assessment Centre Location Hours

Brewer Assessment Centre


151 Brewer Way
Accessed from Bronson Avenue opposite Carleton University

Open 9 a.m. to 3:30 p.m., 7 days a week

West Care Clinic

595 Moodie Drive

Open 9 a.m. to 3:30 p.m., Monday to Friday

East Care Clinic

1485 Heron Road

Note: The clinic is located on the corner of Heron and Baycrest, in the same compound as the Federal Study Centre

Open 9 a.m. to 3:30 p.m., Monday to Friday


What is the wait time for test results?

  • Currently, it is taking 24 hours to get results. This will vary by location and by volume.
  • We recommend you go for testing 3 days before your scheduled visit.

How are visits being accommodated for residents in the Specialized Behavioural Support Unit (SBSU)?

  • A courtyard adjacent to the Gatinuea building is being prepared to host visits.

What are the screening questions for visitors?

  1. Do you have any of the following symptoms for which there is no known cause? If yes, is there known reason? (e.g. lack of sleep, stress, allergies, dehydration, existing medical condition)
  • Fever (a temperature of 37.8 degree Celsius or higher)
  • Conjunctivitis (pink eye)
  • Shortness of breath/difficulty breathing
  • New or worsening cough
  • Nausea/vomiting, diarrhea, abdominal pain
  • New diagnosis of pneumonia
  • Sore throat
  • Runny nose or nasal congestion
  • Difficulty swallowing
  • New smell or taste disorder(s)
  • Chills
  • Different or worsening headaches
  • Unexplained fatigue/malaise/myalgia (sore muscles)

2. Have you travelled outside of Canada or had close contact* with anyone that has travelled outside of Canada in the last 14 days?

3. Have you had close contact* with anyone with respiratory illness or a confirmed or suspected case of COVID-19 WITHOUT wearing the required PPE?

*All visitors will need to attest to having a negative result from a COVID-19 test taken within the previous 2 weeks and to not having a positive test result in the interim.

 What about the weather?

  • Please note that we must follow the Ministry’s guidance on preparing for hot weather during the COVID-19 pandemic. Here's the link to the document:
  • According to the guidelines, the acceptable upper temperature limit is 26°C with a humidex of 30. 
  • The Perley Rideau team is closely monitoring the current weather and the forecast to determine whether visits can proceed, a window visit can be offered.
  • Our team is following The Weather Network website for the Ottawa forecast and humidity readings:
  • Each day at 1 pm, Perley Rideau staff review the forecast for the next day and determine whether visits can proceed as scheduled.
  • If the weather is too hot (as guided by the Ministry), visitors will be given the option of having a window visit instead.
  • Window visits involve the resident sitting inside in Lupton Hall at one of the window panelled doors and provided a phone.
  • The visitor stands in the courtyard and is able to speak with the resident using a cell phone. 
  • The visitor must provide thier own cell phone.
  • If a scheduled visitor must cancel a visit or has questions/concerns, please contact the Family Helpline at 613-520-2980 at least 24 hours before the scheduled visit.
    • If calling to cancel a visit on the same day, or for a visit occurring over the weekend, please contact the unit RPN. 
  • If a visit is cancelled due to weather, a member of the volunteer call team will notify the family member identified as the designated visitor to reschedule the visit. 
  • If the designated visitor cannot be reached and a message cannot be left for the person, the resident's Power of Attorney will be contacted and provided the information and asked to relay the news of the cancellation.

What if I need to cancel the visit?

  • If calling to cancel a visit on the same day, or for a visit occurring over the weekend, please contact the unit RPN. 
  • To cancel a planned visit on a weekday or more than 24 hours in advance of a booked visit, please contact the Family Helpline.
  • The number is 613-520-2980.
  • The Family Helpline is staffed Monday through Friday from 8 am to 4 pm.
  • If our support person is not available to answer your call, please leave a message and expect a response within one business day.

 Can I bring my pet?

  • Please hold off from bringing pets.
  • If multiple people are petting the animal, this will increase the risk of transmitting a virus.
  • It may also be disruptive for others in the visiting area and/or upsetting for your loved one to not be able to pet the animal.


  • Please park in the visitors’ section by the Main Entrance.
  • View our parking map: CLICK HERE (See page 5)
  • The 30-minute grace period continues.
  • Starting July 1, regular parking fees will apply.
  • Family parking passes will be valid, as usual.
  • For those without a pass, there is a flat rate of $10 for any stay longer than 30 minutes.
  • Please have cash or credit card with you for payment.
  • There is no access to the building for change or to purchase parking tickets.


  • Unfortunately, we are prohibited (by the Ministry of Long-Term Care) from allowing visitors into the building for any reason during a visit, including to use the washrooms.

Communication with other family members/friends

  • We ask that the resident’s Power of Attorney (POA)  be responsible for sharing all of this information with anyone else who might visit the resident.
  • At this time, we can only accommodate one outdoor visit per week.
  • It can be a different visitor each week, so long as the individual passes screening.

What alternatives are available for visiting?

  • Contact your loved one’s Recreation Therapist to schedule virtual visits (Skype calls).
  • Email the and staff will help coordinate communications with your loved one.
  • Essential visitors – those who have a resident who is very ill and dying -- are still permitted to visit indoors, as has been the case throughout this pandemic. Staff engage these essential visitors directly and make all necessary arrangements to support a safe visit.

Managers of Resident Care

  • Gatineau Building:  Kerry Tubman, ext. 2110
  • Rideau Building: Samantha Diceman, ext. 2113
  • Ottawa Building: Shevon Thompson, ext. 2405

Please forward all questions and concerns specific to the information on this webpage to

Thank you for your support,

Jay Innes

Director of Communications